LAS VEGAS, Nev. — Meritor has announced a partnership with TruckDown, a Winnipeg-based company that helps fleets find qualified truck service centers in the US and Canada.
Used by 20,000 registered fleets, TruckDown also allows its 440,000 users to rate service providers.
Meritor is working with TruckDown to strengthen its Service Point program.
“Our goal for the Meritor Service Point Program is to provide end users with a network of the highest-performing, Meritor-approved independent service centers,” said Steve Edie, product manager, aftermarket for Meritor. “TruckDown is an ideal fit for widespread identification and promotion of Meritor Service Point partners.”
TruckDown has about 50,000 qualified supplier members in its network. It allows users to find them online, via mobile app or through widely used truck-specific GPS systems.
“Finding a service supplier is important, but finding the right supplier a fleet can trust is critical,” said Bob Toews, CEO, TruckDown Info International. “Meritor Service Point partners exercise a high level of commitment to their customers and the utilization of quality parts, making them ideal candidates for our supplier membership.”
Meritor Service Point members will have a unique icon for easy identification by fleets and owner/operators.
“This is an end user’s assurance that the center has been Meritor-approved as a program partner providing best-in-class parts and service,” Edie said.
At a press conference during Heavy-Duty Aftermarket Week, Meritor’s Terry Livingston said the partnership will help drive new business to Meritor’s distributors.
“Our engagement is to try to be a matchmaking facilitator in this marketplace…playing the role of matchmaker between fleets who have a problem and independent service garages,” Livingston said. “If you’re driving a truck through the US or Canada and it breaks down, where do you go to get that fixed?”
Toews said TruckDown was founded in Winnipeg 19 years ago as a tech company that populates truck GPS systems with service provider locations, contact info and a list of the services they provide. He said the company focuses on keeping information up to date and verifying user-submitted ratings to ensure fairness and accuracy.
“We provide fleets with simple-to-use tools that allow them to create a private network of preferred vendors, access any of our vendors and share that information,” Toews explained.