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DAILY NEWS
Aug 19, 2008 11:37 AM
Eaton simplifies warranty repair process
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KALAMAZOO, Mich. -- Eaton has launched a pre-approved repair program that allows dealers to complete certain repairs without first placing a phone call, saving time in the process.
Guidelines for the new program have been posted on www.roadranger.com under the 'Warranty' tab. The warranty program allows technicians, service managers and warranty administrators at all North American truck dealerships to identify and administer 19 types of repairs without first calling.
The program includes transmissions, clutches and Eaton's VORAD collision warning systems.
"When it comes to warranty repairs, time really does mean money for our customers," said John Needham, warranty manager, Eaton. "This is what our customers have been telling us they want. By eliminating the need for telephone authorizations, dealers now have the autonomy to troubleshoot, diagnose and repair the problem; submit their claims; and receive compensation in the fastest possible manner. Of course, they can still call us if they want to do so."
"By giving our dealer customers more autonomy with the manner in which they perform their jobs, we can help them to reduce expenses associated with warranty claims," added Rick Muth, manager of special programs, Eaton. "Making the guidelines available online represents the kick-off of a new Roadranger initiative to create a more customer-centric warranty system, and the first of additional new programs that we will be launching in the upcoming months."
