PORTLAND, Ore. -- Daimler Trucks North America (DTNA) has launched a new Web site for customers focusing on its Elite Support dealer network. Elite Support is a collaborative program between DTNA and its truck dealers, which works to improve the customer experience at Freightliner and Western Star branded dealerships, the company says.
The new site allows customers to search for Elite Support Certified dealers and provides details about each location.
“We know that customers will want to make sure their service providers are committed to continually improving their support,” said Martin Osborne, general manager of distribution network development for DTNA. “The dealers on this site have committed to and demonstrated by their actions and results that they will meet that requirement.”
The new Web site also includes details on Express Assessment. Officials say the service program promises that within two hours of the service write-up, the dealer will communicate to the customer the diagnosis, availability of needed parts, estimated cost and estimated repair time. The site also features an updated Express Assessment logo and colour scheme.
“Continuous improvement creates higher service standards throughout the Elite Support Certified network,” said Osborne. “We’re launching this new Web site at the Great American Trucking Show to highlight the benefits customers enjoy at our 83 Elite Support Certified dealer locations. I’m proud to say we currently have 69 more dealerships going through the certification process now, with more to follow.”
For more information, visit the new site at www.ServiceSupportNetwork.com.