TORONTO, Ont. -- Purolator has received the first Remote Diagnostics-equipped Volvo trucks as part of its recent order for 80 Volvo VNL 300 daycabs. Each tractor features a Volvo D13 engine and I-Shift automated manual transmission. Over the past two years, Purolator has added 159 Volvo daycabs to its fleet.
“We’re looking forward to utilizing Volvo’s Remote Diagnostics service,” said Serge Viola, Purolator’s general manager, fleet. “The ability to remotely notify dealers and technical staff that the truck is experiencing an issue, while still having that vehicle in service, will greatly assist in reducing our fleet’s down time.”
Volvo’s Remote Diagnostics is designed to help to facilitate live dealer and customer communication through Volvo Action Service (VAS), Volvo’s 24/7 support team. When a fault code appears, Remote Diagnostics alerts VAS, which then works with the customer’s “defined decision maker” to establish a course of action. VAS then works with the nearest dealer to ensure parts are on-hand before a truck arrives at a service location.
“We’re pleased to provide Purolator and our other customers with one of the most advanced tools available to deliver information about the truck’s performance and proactively address potential service issues,” said David Pardue, Volvo Trucks’ vice-president of aftermarket solutions. “Real people means real service, and that’s what our customers receive from Remote Diagnostics and the Volvo Action Service support team.”
Prior to announcing Remote Diagnostics in May, Volvo field-tested the service with motor carriers in the US and Canada, drawing on the feedback from 15 unique customers operating more than 1,300 Volvo VNs equipped with the service.