NASHVILLE, Tenn. — Michelin introduced at the Technology & Maintenance Council meetings a new program that provides scheduled maintenance and repair services to truck fleets across an integrated service network.
Michelin Truck Care extends beyond tires, providing mechanical repairs and preventive maintenance to fleets that’ll receive consistent pricing across the network, quality parts and work that’s backed by Michelin. The program has launched in the US with 50 locations across the network and will expand to Canada in the next year or two. However, Canadian fleets can use the service now and take advantage of US-based service providers.
“Fleet customers today, their operations are more complex than ever, their ability to control costs are more complex than ever and they need new solutions and new partners to supplement some of their maintenance activities,” Ted Becker, vice-president of marketing, Michelin Americas Truck Tires, told Truck News at TMC.
Michelin’s Truck Care complements its OnCall 2.0, which provides tire and non-tire related roadside emergency service. Truck Care is built upon a TMW Systems platform, which can feed into a fleet’s own asset maintenance management system. Smaller fleets that don’t have their own fleet maintenance software will be able to log in online and view their service history.
The idea, Becker explained, is to give fleets an option to get work done for the same price and at the same quality, no matter where their trucks are located across the US and Canada. Every service provider will be able to supply tires and tire services as well as mechanical maintenance and repairs, and each will also have mobile technicians available to supplement a fleet’s own maintenance operations or to service a truck out in the field.
Bruce Stockton, Michelin Truck Care program manager, spent 25 years working for a fleet before helping Michelin to develop the program.
“One of the challenges fleets have is, how can they, when their trucks aren’t at home base or when they’re where they don’t have service facilities, do regularly scheduled routine maintenance items? How do they get that done? Today, they get that done by creating their own rolodex of service providers, but typically they’re not networked or interfaced with data flowing back to them and there are a lot of inconsistencies using numerous service providers,” Stockton explained.
The Truck Care network currently consists of 50 locations, will reach 100 by the end of this year and 300 by the end of 2016, Stockton said. There’s no subscription fee for fleets; anyone can tap into the network, Michelin customer or not.
Some of the services that’ll be provided include: preventive maintenance; oil changes; electrical repairs; DOT inspections; brake work; wheel-ends; bearings, etc.
The program was piloted in September, with several large fleets participating. Michelin is still in the process of rolling its Michelin Commercial Service Network out across Canada. Once that’s completed, and OnCall 2.0 is introduced here, Truck Care will also be extended to Canada, Becker told Truck News.