MOUNTAIN VIEW, Calif. — Due to its growth, partnerships, and ability to provide analytics, PeopleNet has been recognized as the 2014 North American Frost & Sullivan Company of the Year.
PeopleNet had an outstanding year in 2013, as they narrowed in its focus to drive analytics and product feature integrations through sister companies. PeopleNet also signed partnerships with Volvo and Navistar – which allowed it to grow naturally.
“To avoid overwhelming customers with options, PeopleNet launched its custom reporting capability in 2013, allowing fleet managers to create their own dropdown reporting tools by slicing and dicing the data warehouse and configuring their dashboards,” added Frost & Sullivan industry analyst Nandini Tare. “In addition, PeopleNet developed segment-specific workflow tools for drivers, which take them step-by-step through their daily process.”
After the hours of service change in 2013, PeopleNet updated its electronic driver log module to allow drivers to fax or email their log books to law enforcement quickly and easily.
As well, PeopleNet has ensured its customer retention is well above industry standards. PeopleNet offers 24/7 customer service, providing fleets access to a self-service portal where they can access frequently asked questions, shop online, and process returns.