The possibility — and limits — of remote diagnostics

MONTREAL, QC - Manufacturers are more closely connected to individual engines than ever before. Telematics make it possible to monitor fault codes in real time, inform vehicle owners of the problems, and even identify service locations that stock the required parts. Stephane Godbout, the president of SG Consulting, just wants more. He understands the value of data, having worked for a fleet that adopted Detroit Technician in more than 500 trucks as early as 2012. "It was a lot of data to start out with," Godbout recalled during the SCEF maintenance summit in Montreal. "We had to scale back because our people were swamped with data. They didn't know what to do with it."

The Quest for Uptime: It begins with Preventive Maintenance checks

We're learning. We are doing a better job at keeping trucks out of the shop and out on the road earning money, but it's been a steep learning curve. Ever since the first Diesel Particulate Filters appeared in 2007, fleets have been struggling to diagnose problems and make the necessary repairs. One of the greatest hurdles has been confusing messages and sometimes misleading information. Various sensors are often the culprit, but for the technicians working through the problem the troubleshooting exercise was at first new and unfamiliar.