RENTON, Wash.– Paccar Parts has named East Penn Manufacturing Company the 2015 Supplier of the Year for North America for its outstanding supplier performance and superior customer satisfaction.
Generally, the award recognizes suppliers who demonstrate excellence in operational efficiency, retail sales growth, parts availability, cost management and program support. East Penn reduced its lead times to Paccar dealers and maintained 99% on-time delivery performance, contributing to excellent on-shelf availability and record levels of unit sales this past year, said Paccar Parts.
This is the second consecutive year East Penn has won the award.
“East Penn exemplifies the kind of partnership we want from our suppliers,” said Bart Lore, general marketing manager for Paccar Parts. “Their commitment to new technologies, as well as supporting marketing efforts and dealer training, mirrors our core business values in providing quality products and superior customer service.”
East Penn is a Pennsylvania-based company participated in multiple training events and communications such as articles, literature and videos. East Penn also supported loyalty and customer-focused programs.
“It is a great honour to be recognized as the Paccar Parts Supplier of the Year for the second consecutive year,” said Jeff Coleman, vice-president sales – original equipment for East Penn. “This could not have been achieved without the hard work and collaboration of our two teams. East Penn values the PACCAR Parts partnership and looks forward to another great year.”