TROY, Mich. — ArvinMeritor’s Commercial Vehicle Aftermarket (CVA) business has announced an improved-service Customer Care Center at both its U.S. and Canadian parts distribution centers.

The company launched its 5-Star Partner service last January, and the service includes a parts distribution system with high-fill rates and on-time delivery. The center is the latest element in its 5-Star Partner service.

“Based on our years of servicing and listening to our customers, we determined it was time to take our service level up a notch,” said Shelly Beneteau, senior manager of Customer Service at CVA. “Our goal is to achieve first-call resolution – answering customers’ calls within 20 seconds, and if there’s follow-up or research required, resolution will occur within 24 hours.”

By phoning 800-387-3889 (in Canada), 888-725-9355 (US), customers can expect to receive a simplified phone menu with three options. In addition, all calls will be assigned a case number and followed by team members to closure, identifying areas in need of improvement.

Online information and order status will be updated hourly on XpresswayPlus.com, a web site created solely for aftermarket customers.