Carrier Logistics, a provider of freight management software for less-than-truckload carriers, announced a partnership with FreightClaims.com to offer a seamless claims process with the FACTS transportation management service.

The integration enables streamlined claims processing and improved recovery rates through automated document scanning, real-time tracking, and claims entry directly within their existing FACTS workflow, according to a news release.

Claims management has become increasingly complex for freight carriers, with rejection rates climbing above 50% industry-wide. Incomplete or inaccurate documentation, missed filing deadlines, and manual processing errors are the primary causes. FACTS claim processing directly addresses these operational areas by allowing users to manage claims without switching between systems, the company said.

“Processing freight claims can be time consuming and expensive, and in many cases leads to missed claims deadlines, denied claims, and lost documentation,” Ben Wiesen, president of Carrier Logistics, said in the release. “With FreightClaims.com, our customers will be able to organize and simplify the claims process by seamlessly using data in our FACTS software. With this partnership, we are taking what we offer to a much higher level.”