Service Relationship Management (SRM) platform Decisiv has introduced two new versions of its Discovery Management Reporting systems.

New is a no-cost starter and a premium subscription pack of SRM Discovery Trackers. The management dashboard reports deliver a better understanding of status and workflow durations and improved customer communication for the monitoring and management of service activity, the company says.

“With SRM Discovery Trackers, better control over service operations will result from the ability to immediately identify bottlenecks or problem areas that impact both productivity and revenue,” said Tim Hardin, president of Decisiv, in the news release. “For example, dealers already using Status Tracker have achieved an 11% to 24% overall decrease in asset-returned-to-service time. These reports deliver actionable information, directly to you and your team. The information on status durations, workflow durations, and customer communication frequency provides opportunities to implement improved practices.”

Users are able to benefit from: faster return to service of assets; quicker workflow turnaround times; more revenue-generating wrench time for technicians; increased volume of service events; faster customer approval on estimates; fewer required phone calls; and improved customer service.

The no cost SRM Discovery Trackers Starter provides overview information regarding service performance. The subscription Premium Pack includes more detailed service process and workflow analyses, Decisiv claims.