Arsenault Associates says that ‘Instant Recall’, a new function of its Dossier maintenance management software, instantly and automatically displays maintenance history information when a new repair order is initiated.

Calling it a "game changer", Arsenault says access to previous repair data before work begins makes for better, quicker decisions, much less rework, and lower costs. It can also capture warranty dollars that might otherwise be missed.

The new function automatically displays recent repair and maintenance information on a panel that appears on the right side of the screen as soon as the vehicle’s ID is selected when a new repair order is opened.

As more information is added to the repair order, Instant Recall automatically drills down into that vehicle’s history to match the entered information, the company explains. The technician can clearly see if the same kind of work has previously been performed on a vehicle and when. He can also see any repair’s reasons and what parts were installed. The working screen will also show a specific previously completed repair order or complete repair history.

Arsenault notes that Instant Recall uses VMRS (Vehicle Maintenance Reporting Standards) codes. They’ve been adopted by most equipment manufacturers and parts suppliers to make it easier for parts ordering, warranty recovery, defect reporting, and other issues.

See an Instant Recall animation here.