Volvo Trucks’ North American Dealer Network Surpasses 100 Certified Uptime Centers
Volvo Trucks’ North American dealer network now includes more than 100 Certified Uptime Centers to help maximize uptime through greater service bay availability and standardized processes that lead to expedited check-in and repair times.
“Our dealer network has embraced the Certified Uptime Center concept and processes, and committed to a new approach to customer service. More than 100 of our North American dealers have now completed the rigorous certification process that will help more Volvo Trucks customers get back on the road quickly following a service stop,” said Bruce Kurtt, senior vice president of sales for Volvo Trucks North America.
Volvo Trucks established Volvo Certified Uptime Centers as part of an ongoing commitment to increase customer uptime and satisfaction. To be certified, dealers must implement numerous modifications to their service processes, including the designation of uptime bays for repairs taking less than four hours, as well as revised service workflows to speed repairs. These trucks are serviced immediately instead of the first-come, first-served practice commonly used for vehicle repairs. Certified Uptime Centers are fully integrated with other Volvo Trucks uptime solutions, including Remote Diagnostics and the Truck Diagnostic System and web-based service management tool, Volvo ASIST.
Certified Uptime Center locations are also experiencing benefits. In addition to an improved customer experience, the standardized processes and greater integration with Volvo’s connected vehicle systems are helping improve service efficiency and bay utilization, which leads to greater throughput and ultimately increased overall service revenue.
To qualify as a Volvo Certified Uptime Center, a dealer location must be fully proficient in 28 key categories related to efficient service and repair. They range from consistent use of proven diagnostic tools to workshop organization, in addition to the designated uptime bays and updated workflows. The certification takes about eight weeks to complete and includes a final assessment by the Volvo Trucks dealer support team.