WASHINGTON — Problems still persist between the Automated Commercial Environment (ACE) and the Free and Secure Trade (FAST) database, U.S. Customs acknowledges.
The agency announced last week it had fixed recent synchronization problems, but the system still seems to be experiencing difficulties.
According to the B.C. Trucking Association, ACE may still be rejecting truck e-Manifests that use FAST card numbers in order to add a driver to the trip, wrongly identifying the driver’s licence as expired.
For now, CBP recommends that carriers add a driver as a "one-time" driver in ACE and do not use a FAST card number. The driver can present his or her FAST card to CBP officials at the border.
CBP also strongly recommends that fleets contact the ACE Help Desk or a client rep regarding FAST ID issues, even though the ACE Help Desk is no longer issuing trouble tickets for specific incidences. CBP is investigating the issue under one general ticket number.
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