J. J. Keller  says carriers can now involve their entire organization in the effort to maintain good scores under the Compliance, Safety, Accountability (CSA) initiative with the help of a new training program. ‘CSA: What You Need to Know For Non-Driving Personnel’ goes beyond driver training to provide CSA-related guidance for other key operational functions.

Topics covered include: hours of service and what it means in terms of CSA (dispatchers); why employees must know what company drivers can and cannot transport (customer service); regulations that affect the vehicle maintenance BASIC (maintenance); administrative support and early detection of potential problems (administrative staff); and many other examples of how non-driving personnel can help, or hurt, a carrier’s CSA scores.

The program’s base is a 32-minute training DVD that includes a message for management to encourage top-down buy-in and a 12-minute bonus segment that explains CSA and how management can minimize any negative impact. Additional training tools consist of a discussion guide, 11 employee handbooks, and a CSA overview poster.

The program also includes a special CSA handbook for shippers and receivers, developed for carriers to share with customers to explain the CSA initiative, how it might limit the carrier’s ability to fulfill demands that could put their scores at risk, and how customers can help carriers maintain good scores.

Cost is US$395.