SAN ANTONIO, Texas Operations at Truckstop.net, LLC have been suspended pending litigation against its Wi-Fi provider.
CEO Scott Moscrip said Truckstop.net has charged Wi-Fi provider Sprint Communications with breach of contract and on November 15 started litigation in the U.S. District Court in Idaho. Subsequently, Sprint terminated the Internet circuits to the locations effectively halting the service, a Truckstop.net release says.
From August 2003 to June 2004 Sprint Communications engineered and deployed more than 500 Wi-Fi hot spots at Truck Stops and Travel Plazas throughout the United States for Truckstop.net.
"Thousands of customers signed up and used Truckstop.net from the time the service became available and many reported problems connecting to Truckstop.net hotspots at hundreds of locations while having no problems at other hotspots. Truckstop.net has been working with Sprint over the last 5 months trying to determine the source of the problems. It was determined that the problems were caused by the equipment that Sprint configured and installed and, as such, the Wi-Fi solution currently deployed at each Truckstop.net location would need to be replaced or reconfigured. Sprint has not corrected these problems," the company release states in explaining why Truckstop.net is pursuing legal action.
“We regret the inconvenience this causes to our customers and problems for our partner locations. At some locations the stops themselves have hooked in an internet circuit that is keeping the service active at their location. We are offering the service at no charge currently at those locations while we explore alternatives for fixing the problems in the equipment.” said Allan Meiusi, COO of Truckstop.net. "Many of our customers have been very understanding throughout this last week offering pictures of sites with installation issues and reporting outages at sites, and we thank them for being our eyes in the field."
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