I was at a Serco drive test centre. While I was waiting for my test results, a fellow went to the counter with another man. He said his cousin did not speak or understand English and couldn’t read it and was writing his commercial truck and air brake test, could he translate for him? They agreed.
I was still waiting when they finished and the man he went with said something to him in an unfamiliar language and left. Hmmmmm. How could he communicate with the staff?
While he was standing there, a lady came in and asked him if he knew what to do? He told her in perfect English to see on the computer screen why she was there, punch the appropriate button, take the ticket and then wait until they called it. She thanked him.
They called my number and I told the clerk about the swindle and identified the man who couldn’t speak, read or understand English. Said he had just written tests for commercial truck and air brake with a fake interpreter. He said, ‘So what? Who cares?’!
I asked if I could bring someone to help me the next time and he told me I couldn’t do that. If they don’t seem to care, how deep does the rot go and how many commercially licenced drivers don’t belong out on the roads? They are already dangerous as it is without adding to the danger.