Consumers expect that product and service deliveries at their homes will be matched to their schedules, and a company’s ability to make its supply and service chains more dynamic will mean the difference between thriving and being left behind, says Telogis. To meet this standard it has introduced Telogis Appointment as an extension of its cloud-based location-intelligence software platform. It’s the latest addition to the Telogis Route Planning Suite.
Telogis Appointment is said to improve customer service by allowing consumers to choose delivery windows that are most convenient for them while also being most cost-effective for the deliverer. It also helps carriers reduce turn times by matching delivery times to customers’ open times to receive goods, and pushing ETAs to the receiving parties via text or email – all in real time.
When customers interact with online scheduling tools or speak with a customer service representative by phone, Telogis Appointment will provide multiple available time-window appointments based on pre-determined criteria such as delivery cost, available resources, proximity of existing vehicles, and resource capabilities of technicians or delivery specialists.
Telogis’ integrated work-order management, routing, and scheduling programs provide customer service reps with optimized appointment times/windows that allow the customer to choose a time that works best for them. This back-office co-ordination takes into account factors such as vehicle location, onboard tools, skill sets, routing, and schedule — and only presents appointment options that will be profitable.
The Telogis platform combines strategic and dynamic planning, advanced mobile apps that log delivery drivers’ hours of service, and other compliance requirements plus easy-to-build mobile forms, commercial navigation and telematics.
Now in version 6.0, the Telogis Route Planning Suite supports static, fixed-route and territory planning as well as dynamic routing, routing support specifically for hazmat vehicles and commercial trucks.
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