MISSISSAUGA — Volvo announced yesterday that it has delivered the first trucks equipped with its Remote Diagnostics aftermarket service to Purolator Inc.
The Remote Diagnostics is a standard feature on every Volvo VN model highway truck — Purolator ordered 80 Volvo VNL daycabs, each one with a Volvo D13 engine and I-Shift transmission.
“The ability to remotely notify dealers and technical staff that the truck is experiencing an issue, while still having that vehicle in service, will greatly assist in reducing our fleet’s down time,” said Serge Viola, Purolator’s general manager, fleet.
Volvo’s hope with the Remote Diagnostics package is that it will maximize their customer’s uptime by being the glue between driver to vehicle, vehicle to OEM, OEM to decision maker, decision maker to dealer and dealer to driver.
Volvo’s Remote Diagnostics facilitates live dealer and customer communication through a support team, called “Volvo Action Service” (VAS). When a fault code appears, Remote Diagnostics sends an alert to the VAS. The support team then works with the customer to determine a course of action, contacts the nearest dealer and makes sure the parts are on-hand before the truck roles into the shop.
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