ORLANDO, FL – International Truck has unveiled a new Uptime Command Center in its Lisle, Illinois, headquarters – offering 24/7 support with the goal of getting vehicles back on the road no later than 48 hours after diagnosing an issue.

“The Uptime Command Center steps up our commitment to lead the industry in uptime. We’re separating ourselves from the industry’s traditional, reactive approach to maintenance and establishing a new paradigm – one that’s proactive, predictive and collaborative,” said Michael Cancelliere, president – truck and parts.

The center will draw data from the OnCommand Connection telematics network, currently capturing data from more than 325,000 vehicles that collectively travel more than 14 million kilometers per day. The company says existing users of the system already report a 30% drop in unplanned maintenance.

Working with dealers, the Uptime Command Center is also looking to ensure parts are available around the clock, even if it means “hotshotting” components from a Parts Distribution Center.

Center personnel use vehicle health reports and location data from the OnCommand Connection Advanced Remote Diagnostics, identify the closest dealer with an open service bay, determines needed parts, confirms availability, and routes them to the dealership that will perform the work.

An Android-based Accelerator Write-Up Tool is also helping to speed up write-ups and diagnostic processes within the dealer service bays themselves.

The team continues to track open cases by the minute rather than the hour, and debriefs multiple times a day to review powertrain and chassis fault code signals to plan the best course of action.

An ongoing pilot is even looking to transform OnCommand information into a predictive tool, finding ways to predict when parts are going to fail before they actually do. Customers would be alerted about potential corrective actions and repairs, required parts, and the training needed to make the repair. If such a predictive repair is performed as instructed while a vehicle is under warranty, Navistar would actually pay for the repair.

“As we said when we announced the Live Action Plans, the best way to eliminate downtime is not to have it in the first place,” said Cancelliere.