LOUISVILLE, KY – Mack is bringing integration to the aftermarket through its new Pedigree Uptime Protection service and support package dealing with service, parts purchasing and asset protection.
Bulldog Service Management is powered by MVASIST and includes Mack OneCall. MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency, the company claims. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.
MVASIST comes free-of-charge on any new Mack truck delivered after Jan. 1, 2012. Mack OneCall is a full-service support center that manages breakdown assistance, towing services, technical support and real-time online case tracking.
Bulldog Parts Purchasing enables 24/7 parts purchasing online and offers online access to purchase and invoice history. Bulldog Asset Protection includes purchased coverage and provides preventive maintenance programs performed at any Mack dealer in the U.S. as well as inspections based on CSA guidelines.
“We listened to what our customers said they needed from an aftermarket perspective, and we developed an integrated all-encompassing solution tailored to their needs,” said Dave Albert, Mack director of aftermarket solutions. “Customers said they wanted a solution that would improve communication with dealers and service technicians. They said they wanted to get back on the road faster and to have the ability to order parts around-the-clock. Pedigree Uptime Protection offers all of those benefits and more.”
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