MONTREAL, Que. — International announced at ExpoCam that its OnCommand Connection remote diagnostics platform is now available in Canada.
The company also announced a partnership with Canadian telematics firm Isaac Instruments.
“OnCommand Connection demonstrates our commitment to uptime and our Canadian customers while proving our ability to be the integration leader,” said Mike Cerilli, vice-president and general manager, Navistar Connected Vehicle Business. “We are excited to have Isaac on board, and we are working with even more telematics providers in Canada to provide customers the solutions they need.”
OnCommand Connection works with a fleet’s own telematics provider to pull diagnostic-related data and provide vehicle “health reports.” It reduces downtime by warning fleet operators of impending issues and providing input on how to handle them.
“The prompt, clear description of vehicle fault codes we receive from OnCommand Connection allows the maintenance staff to communicate with drivers, prevent equipment damage and maintain high customer satisfaction levels,” said Jim Pinder, corporate fleet director, Erb Group of Companies.
As in the US, International trucks will come with OnCommand Connection as a standard, no-charge feature, the company announced. It can also be retrofit in model year 2007 and newer International trucks using a partner telematics system.
Additionally, the company will offer a credit for base model telematics hardware and two years of data service on International branded vehicles upon activation of OnCommand Connection membership with the device, the company announced. This bundled offering will be available in July 2015.
“We are serious about customer uptime in Canada and bringing such a robust telematics offering, with so much choice for customers, is a critical component of our uptime strategy,” said Mark Belisle, president, Navistar Canada.