Transportation

Want to Keep Your Drivers? Make Sure They’re Treated Well preview image Want to Keep Your Drivers? Make Sure They're Treated Well article image

Want to Keep Your Drivers? Make Sure They’re Treated Well

TORONTO, ON - How your truck drivers are treated by customers can have a big impact as to whether they want to stay or find another job, but there is a solution. That's the conclusion of a six-month study recently completed by the Ontario Trucking Association (OTA), called Operation Upgrade, to find out how truck drivers are treated at shipping and receiving facilities and measure their level of satisfaction with their carriers' customers. Specifically, the study found drivers complained about how little attention is paid by bad customers in honoring appointments and turnaround times. Delays and wasted time eats up drivers' allowable working hours, costs them money and keeps them away from their families longer, according to the study. Worse, many drivers report maltreatment and even discrimination at more than a few of the worst-offending facilities. OTA says the truck driving profession is facing a shortage crisis in Canada. "With freight demand increasing across North America and capacity tightening, buying power is swinging in truck drivers' favor - giving them not only more choice of who they work for, but also which customers they want to serve."