Goodyear’s Emergency Roadside Service helps millionth customer

Truck News

AKRON, Ohio — Goodyear’s Emergency Roadside Service program reached a milestone recently, servicing its one millionth customer.

The roadside service program has been offered since late 2007 and is part of Goodyear’s FleetHQ suite of business services.

The millionth service call took place in August when a driver from Schneider National experienced a tire failure near Floresville, Texas after running over a piece of debris. The driver notified Schneider, which then submitted a request for assistance using the FleetHQ Web site.

Goodyear's emergency roadside service gets trucks up and running on average in two hours and 11 minutes.
Goodyear’s emergency roadside service gets trucks up and running on average in two hours and 11 minutes.

“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”

The truck was back on the road in an hour and 45 minutes from when the driver reported the problem to his carrier, Goodyear claims.

The average roll-time provided by FleetHQ Emergency Roadside Service is two hours and 11 minutes, the company says.

Fleets and drivers can request help using the Goodyear Web site, by calling a dedicated number or using the Goodyear Road Service app.

“There are multiple ways to engage Goodyear-FleetHQ Emergency Roadside Service,” said Martinez. “Regardless of the method drivers use to contact us, our goal is to get trucks up and running as quickly and efficiently as possible, so fleets can continue to focus on their core business, which is moving freight.”

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