GREENSBORO, N.C. — Mack is expanding its GuardDog Connect remote diagnostics platform to cover fault codes produced by its mDrive automated manual transmissions.
GuardDog Connect will begin monitoring transmission fault codes in April, the company announced. Both its linhaul mDrive and its new mDrive HD (heavy-duty) transmissions will be covered.
“Mack’s commitment to uptime extends well beyond offering support should a truck go down,” said Stephen Roy, president of Mack Trucks North America. “Through our GuardDog Connect proactive telematics solution, we can identify a problem while the truck is still up and running, allowing the customer to get the vehicle in for service before a potential breakdown would occur. Extending this service to mDrive is just another example of our industry-leading uptime solutions that combine technology with 24/7 live support.”
Transmission fault code monitoring will be provided on model year 2016 Mack trucks equipped with onboard diagnostics 2015 emission controls.