Michelin reaches ONCall milestone

by Today's Trucking

Michelin North America reports it has surpassed 2 million roadside service calls through its ONCall Emergency Roadside Service offering.

The service was launched in 2009 to provide commercial fleets with roadside service, and in its first year completed 63,000 calls. That grew to more than 243,400 calls in 2020, Michelin claims.

Image of a man inspecting a tire
(Photo: Michelin)

It has a roll time average of 118 minutes over the past year.

“The ONCall program has been a tremendous success story over the last 10 years. It continues to grow and evolve so that our fleet customers can feel confident that when their drivers are down on the side of the road that they will be taken care of as quickly and safely as possible 24 hours a day, 7 days a week,” said Eric Hagerman, ERS operations manager for Michelin North America.

Have your say

This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.


  • A very good system small fleets and owner ops can get good prices through O O I D A. All over the U S I have used them many times.