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Navistar says OnCommand Connection saving fleets money


NASHVILLE, Tenn. — Navistar showcased its OnCommand Connection remote diagnostics platform at the Technology & Maintenance Council meetings this week.

It is the industry’s only open architecture, all-makes platform, providing fleets with complete coverage. OnCommand Connection has been on the market for one year and Navistar says fleets are already seeing the benefits.

“Our focus has been on growing the number of users within a targeted group of fleets, at the same time using them as key inputs to our continued rapid development approach,” said Mike Cerilli, vice president and general manager, Navistar Connected Vehicle Business. “Our customers are seeing tangible financial benefits by proactively implementing the system, so we are now turning our sights to expansion across all segments of our business.”

One satisfied customer is Taylor Truck Line.

“With more than 300 trucks on the road, the OnCommand Connection system has saved us from costly roadside breakdowns and towing bills, driver wages and other expenses,” said Matt Otte, director of maintenance, Taylor Truck Line. “When a ‘check engine’ light comes on, having the fault codes, fault description and severity right at our fingertips takes the guessing out of what the truck needs for repairs. After the first two months of using this program, we’ve reduced roadside breakdowns and towing bills down to less than one per month – the system pays for itself.”

Navistar has recently integrated Cummins engine data into the system.

“The Cummins integration proves that we can collaborate with suppliers to provide customers with everything they need from a remote diagnostics and fleet management standpoint,” Cerilli said. “We are in the infancy stages within this category of connecting vehicles, customers and our dealers together to deliver a differentiated uptime experience, and we will continue to drive the integration across key technologies and channels.”


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