Volvo, Mack introduce pre-paid maintenance plans

by Truck News

GREENSBORO, N.C. — Volvo and Mack have introduced new pre-paid preventive maintenance plans in an effort to help customers reduce their operating costs.

The maintenance plans cover all model year 2011 and newer Mack and Volvo trucks, powered by Mack and Volvo engines.

“Volvo is always looking for opportunities to help protect the customer’s investment,” said Magnus Gustafson, director of service contracts and workshop solutions. “By proactively focusing on service, we help keep the customer on the road by routinely placing the care of their truck in the hands of highly trained Volvo technicians.”

“The new pre-paid preventive maintenance plans demonstrate Mack’s commitment to the customers’ bottom line by helping them control their maintenance expenses,” said David Pardue, Mack vice president of aftermarket business development. “We’ve created these plans with flexibility in mind, so customers can select a plan that best aligns with their business needs. No matter what application – normal duty, heavy haul or severe duty – we offer a plan that covers it.”

The Premium Maintenance Plans are pre-paid contracts that offer various levels of coverage. They lock in current parts and labour rates and increase customer control of maintenance expenses, Volvo and Mack claim.

Three specific plans are available, with coverage ranging from basic oil changes and 74-point inspections, to more in-depth maintenance. Customers can develop their own custom plans to fit their specific needs, the companies announced.

Coverage of the aftertreatment system, transmission and chassis are also available.

Customers who choose a Premium Maintenance Plan can schedule work to be done at any Mack or Volvo dealer in the US and Canada. The plans are available through dealers.

Volvo Premium Maintenance

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  • Now if Mack Canada dealers had mechanics that knew how to repair their aftertreatment systems things would go a lot better.

    Taking your Bulldog in to the West Edmonton or Grande Prairie dealerships leave a lot to be desired.

    If Mack/Volvo sent a few European Mechanic, they might be able to instill some knowledge this side of the ocean.