ORLANDO, Fla. – Decisiv has introduced a service management platform aimed at giving fleets better control of how their trucks are serviced, regardless of the location.
The company has developed a portal that allows for improved communication between the fleet, service location and OEM. The goal is to ensure a consistent level of service that is customized to the fleet’s individual needs, Dick Hyatt, CEO of Decisiv explained to Truck News at this year’s Technology and Maintenance Council meetings.
Hyatt described the Decisiv portal as an electronic resource library that travels with the truck. Service personnel can instantly access information such as inspection history, maintenance requirements and best practices.
Fleet managers can also ensure their vehicles are being properly serviced in the most efficient manner. The system allows fleets to create a profile “that describes how you want things done,” Hyatt explained. For instance, they can include instructions for mechanics such as: check tire pressures, inspect lights, etc.
Notes specific to the vehicle are accessible to the service personnel at the point of service, so they don’t have to chase down important information, Hyatt said. Fleet managers can even initiate a chat with the technician via an instant messaging program contained within the portal.
Meanwhile, the system also connects the service location with the OEM, which allows the technician to detect recalls that may have affected the vehicle and access parts information.
Participating OEMs include Volvo, Mack and International. Currently about 35 fleets representing over 80,000 tractors are using the system, including Bison Transport. More than 800 service locations are now using the program, Hyatt said.
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