Mats: ArvinMeritor’s new support service
ArvinMeritor announced a new original equipment dealer customer technical support center, called OnTrac, that offers “real time” support for U.S. and Canadian heavy-duty truck and trailer dealers.
Accessible via the telephone and Internet to ensure fast and accurate responses to their questions, the company’s representatives will assist dealer service and warranty personnel with diagnostics, repair strategies and repair times; validate warranty coverage and claims; and expedite parts for repairs.
The new technical support center, located at the company’s Troy, Mich., headquarters, will be launched in phases beginning in July, and will be made available to the entire U.S. and Canadian truck and trailer dealer network by January. Support personnel will be available 8 a.m. to 8 p.m. EST. The company’s Customer Service Center will continue to operate separately from the new OnTrac team. It is available at 800-535-5560.
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