KIRKLAND, Wash. - Kenworth has introduced a new breakdown tracking service through a password-protected Web site."This new service allows customers to view- in real-time-the status of any breakdown ma...
KIRKLAND, Wash. – Kenworth has introduced a new breakdown tracking service through a password-protected Web site.
“This new service allows customers to view- in real-time-the status of any breakdown managed by our customer center,” said Dick Von Lehman, customer centre program manager. “It provides important information on the progress taking place to get the truck back on the road.”
Once on-line, customers receive a status report on vehicles currently receiving service through the customer centre. In addition, the report provides historical information so fleet managers can review breakdown histories.
“By clicking on an ‘open’ job, customers can see details of all the conversations logged by our customer support agents, including estimated time of completion,” stressed Von Lehman.
Drivers who experience a breakdown on the road can simply dial 1-800-KW-ASSIST to receive personal assistance. The Kenworth PremierCare Roadside Assistance Customer Center is staffed by trained professionals available 24 hours a day, 365 days a year.
“When a driver calls in with a problem, we use computer mapping and other software to pinpoint the breakdown anywhere in the United States and Canada,” said Von Lehman. Truck owners can register their vehicles by calling the 800 number.
Electronic registration is also available by going to www.kenworth.com, selecting “Total Customer Care,” then “Roadside Assistance” and completing the form. n
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