Truck centre designed to deliver optimum experience
August 1, 2007
BELLEVILLE, Ont. - Truck sales today is more than offering service to a customer, it's about delivering an experience; and Jain Truck Centers' new facility in Belleville, Ont. was designed to do just ...
BELLEVILLE, Ont. – Truck sales today is more than offering service to a customer, it’s about delivering an experience; and Jain Truck Centers’ new facility in Belleville, Ont. was designed to do just that.
The Belleville facility was built and opened a little more than a year ago, in an effort to capitalize on the low volume of dealers in the area.
“There was only one International dealer in town, and Freightliner wanted to put a dealer in place to meet market share,” said Margaret Taylor, general manager of the Belleville location. “The brand new location has been very busy. We have a young vibrant staff who are eager to prove their skills and abilities, so they go beyond regular duties to take care of our customers.”
With more than two decades of experience dealing with Freightliner trucks, Taylor was found to be an ideal candidate to head up the new truck dealer operation. She started in the industry a little more than 20 years ago in the service department of a Freightliner dealership and eventually worked her way into management. Taylor joined Jain Truck Centers two years ago, not long after the company was formed.
“Jain Truck Centers hasn’t been around for very long, it originally started out as Freightliner Kingston, which is now our Kingston location,” explained Taylor.
Jain Truck Centers only has the two locations – Kingston and Belleville – but with a new, state-of-the-art facility like the Belleville location, customers will not need much more. The site features a 26-bay shop, with state-of-the-art equipment and a large inventory of Freightliner, Sterling and Western Star parts. Jain Truck Centers also offers 24-hour on-call emergency service and the shop is run by highly trained technicians.
“We’ve spent a small fortune training our guys and bringing them up to speed on the latest technologies,” noted Taylor. “We’ve given them the training customers require and deserve these days.”
For extra customer comfort, the Belleville location features a 2,000 sq.-ft. driver’s lounge, outfitted with a television and pool table.
As well, opening at the end of July, the Belleville site will have a brand new drive-through lube pit, which will allow drivers to stay in their cabs while getting their oil changed. The lube pit also features on-site oil sampling from Shell.
“We are the newest Shell express lube dealer and sometime in September, Shell is sponsoring a customer appreciation day, with oil sampling done in 10 minutes,” added Taylor.
Providing exceptional customer service and an overall customer experience requires changing with the times, and constant change is what has driven Taylor to stay in the truck sales industry, she said.
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