INDIANAPOLIS, Ind. — Allison Transmission has launched a new national service certification program in the US and Canada, to ensure customers receive quality maintenance and repairs.
The Allison Excellence program implements key performance metrics for Allison’s authorized distributors that are designed to provide customers with “the fastest, most accurate and cost-effective transmission service,” the company announced.
Allison said it already requires distributors to have all technicians factory-trained, to use Allison-specific equipment and to maintain a comprehensive inventory of genuine parts. The new level of certification will require distributors also to meet aggressive customer service standards focused on timeliness of repairs, inventory stocking and responding to customer feedback, Allison announced.
“No unauthorized transmission repair shop has the combination of Allison training, equipment and parts to perform maintenance or make needed repairs and return Allison transmissions to proper working condition as accurately, quickly and consistently as does an Allison authorized outlet,” said Dennis Breedlove, Allison transmission director, global channel development and aftermarket programs. “Allison Excellence outlets understand that every hour a vehicle is out of service is an hour in which that vehicle is not producing or generating revenue for its owner.”
The new program has been rolled out to more than 165 certified service centres and to nearly 3,000 factory-trained technicians in the US and Canada, the company announced. To find a certified distributor, visit www.allisontransmission.com/excellence.
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