PEORIA, Ill. — Caterpillar says its North American dealer network is ready to service and support the company’s new vocational truck, set to launch this spring.
The Class 8 Cat CT660 vocational truck will be unveiled at the Conexpo/ConAgg trade show in March. The company says its network of 54 Canadian and US dealerships, including their 400 or so service locations and 2,300 service bays have been prepared to support and service the new truck.
The preparations include “intense” training, the company says, to prepare them for bumper-to-bumper support for the new truck.
“Caterpillar and Cat dealers already had extensive experience supporting on-highway customers from our 40-plus year history of serving the truck industry, especially with powertrains,” said George Taylor, who has lead the CT660’s development. “Cat dealers are excited about the new Cat Trucks and thrilled to make them available to customers. Dealers have also shown extraordinary dedication to ramping up their facilities and expanding sales and service support capabilities to meet truck customer needs.”
“Customers can count on exceptional product support for the CT660,” added Ed Cullen, manager of strategy and dealer development. “That means service support at Dealer facilities and in the field from Caterpillar, dealer mobile service teams and the 24/7 Cat Truck Call Center. It also means expert consulting assistance from dealers when it comes to spec’ing truck options, so customers order exactly the trucks they want and need for their specific job application and work environment.”
Glenn Keenan, vice-president of power systems for Canadian chain Toromont, which has 26 locations in Ontario, Manitoba, Nunavut and Newfoundland, said his locations are ready for the new truck.
“When we committed to going down this path, we did a skills’ assessment of our technicians. We were pleasantly surprised at how skilled and prepared our technicians already were for servicing Cat Trucks from bumper-to-bumper,” he said. Keenan also said Toromont has been hiring truck technicians and mechanics with specialized expertise in chassis, transmissions, engines and axles. He also noted the Toromont locations are well-equipped to service the new truck.
“We can actually offer customers a broader range of services because we’ve got great depth in dyno and chassis service capabilities,” he said. “Basically, we already work on ‘things on the back end’ of the truck that require hydraulics or welding. As we’ve been preparing, we’ve actually changed the complexion of our dealership. And we are in a good spot to source all-chassis.”
Trucknews.com will be reporting from the official launch of the CT660 in Las Vegas on March 20.
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