PEORIA, Ill. — Cat’s 3124E medium-duty engine has scored well in the most recent J.D. Power and Associates 2002 Medium-Duty Truck Engine Customer Satisfaction Study.
The engine scored the highest marks in three of four conventional diesel engine performance categories analyzed by the study and it ranked higher than average in all four of those categories. It also performed well in the overall satisfaction measurement, says Jim McReynolds, general manager, Caterpillar On-Highway Engine Department.
“Continued recognition from our customers and J.D. Power and Associates is a gratifying reflection of our dedication to technology and product quality,” McReynolds said. “We remain committed to continuous improvement as we introduce our new engines with ACERT technology.”
More than 2,200 medium-duty engine owners were interviewed during the customer satisfaction study. Engine quality and reliability was considered the most important factor. The 3126E has been replaced with Cat’s ACERT-equipped C7, which went into production this month.
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