Caterpillar engines customer-friendly

Avatar photo

PEORIA, Ill. — For the third year in a row, Caterpillar Inc. on-highway truck engines received the highest customer satisfaction rankings in a recently released North American industry report.

International marketing information firm J.D. Power and Associates awarded Caterpillar’s C-15 clean diesel engine its highest levels of customer satisfaction. Fifty per cent of customers definitely would recommend Caterpillar engines, according to the study.

Caterpillar engines have received the highest awards each year since 2000, when J.D. Power and Associates began ranking heavy-duty engines. This year’s study, based on interviews with nearly 3,000 owners of two-year-old Class 8 trucks examines customer satisfaction in key areas that concentrate on engine performance, engine noise and vibration, warranty and overall quality.

Avatar photo

Truck News is Canada's leading trucking newspaper - news and information for trucking companies, owner/operators, truck drivers and logistics professionals working in the Canadian trucking industry.

Have your say

This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.