Arsenault Associates has introduced Customer Management, a new module for its Dossier maintenance software. It helps manage shops that serve outside customers as well as their own fleets. The module is available as an option in the Platinum edition of Dossier.

CM helps the fleet maintenance department control, track and report on external customer fleets for-profit or contract maintenance purposes, or it might apply to a second or more fleet of vehicles or equipment operated by
different departments under the same corporate umbrella or government agency, but maintained in the same fleet maintenance shop. CM enables shop managers to enter vehicles into the system and assign them to a
particular fleet customer. Shop managers can easily produce quotes and invoices for each fleet customer, with unique billable labor rates, parts markups or discounts, and billing terms.

CM can produce reports like equipment due or overdue for preventive maintenance, or individual unit repair and cost histories, among others.