DDC FPO enhances Customer Care services

by Today's Trucking

DDC FPO has added new functions to Customer Care suite of services, giving fleet users of its front and back office outsourcing products the ability to save time and resources.

New services include over-the-road freight administration including customer-focused shipment status tracking and updating. Those using it for accounts payable can now prepare and reconcile vendor invoices, access supporting document maintenance, and identify vendor issues.

DDC FPO picture
(Photo: DDC FPO)

“These additions to our already-expansive Customer Care services allow our clients to focus resources on more complex issues,” said Donna Kintop, senior vice-president — client experience North America at DDC FPO. “We are also able to combine services and provide a single person who can handle multiple tasks, adding to the value of outsourcing with DDC FPO. As our Customer Care suite continues to grow in popularity, we will continue to provide our customers with the services required to productively, efficiently and cost effectively meet shippers’ needs.”

The DDC FPO Customer Care suite includes scalable omnichannel services using voice, email, text and live chat platforms in more than 30 languages, the company says. Core offerings cover product and service inquiries, shipment requests, order tracking, appointment setting, POD retrieval, complaint resolution, technical assistance and field guidance, and support for internal sales processes, business development, and portfolio management.

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