Engine maker issues uptime promise
COLUMBUS, Ind. — Cummins is making an uptime guarantee for its heavy-duty on-highway truck engines subject to the tough new October emissions requirements.
The program provides assurance to the trucking industry the new engines will meet and exceed customer performance and reliability needs.
Under the guarantee, if any part on a customer’s ISX or ISM engine fails and can’t be repaired within a 24-hour period, Cummins not only will pay for the repairs, but also will provide a rental vehicle at no cost.
“The ISX engine is proven, tested and reliable. We certified this engine early, we’ve tested it thoroughly, and now we’re pleased to offer our customers an uptime guarantee on the ISX, as well as the ISM which will be certified later this fall,” says Tom Kieffer, Cummins’ executive director of marketing.
“The cooled EGR subsystem, based on the already proven performance of the ISX and ISM engines, has undergone more real-world testing than any new product launch in our history. As a result, we are announcing this program to the industry to eliminate any concern customers may have in purchasing our new products.”
The uptime guarantee applies to Cummins ISX and ISM engines purchased between Oct. 1, and Mar. 31, 2003, with coverage from the date of purchase through Dec. 31 of next year.
Have your say
This is a moderated forum. Comments will no longer be published unless they are accompanied by a first and last name and a verifiable email address. (Today's Trucking will not publish or share the email address.) Profane language and content deemed to be libelous, racist, or threatening in nature will not be published under any circumstances.