FusoFirst Support Program

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Mitsubishi Fuso Truck of America has launched the FusoFirst product support program, aimed at providing full-service customer support for owners and operators of its medium-duty trucks.

FusoFirst support for new and existing customersThe program includes 24/7 roadside assistance, a dedicated website and mobile app, ongoing operator training, availability to nationwide Fuso service and parts dealerships, and ongoing training of dealership technicians.

The Roadside Assistance program provides 24/7 towing, tire service, jump-starting, lockout service and fuel/DEF fluid replenishment, all available free of charge within the U.S. and Canada, for any Fuso Canter FE or FG Series work truck still within its three-year/unlimited-mileage, bumper-to-bumper warranty period.

FusoFirst also includes a troubleshooting web app that drivers can access via their smartphone or tablet anywhere they have Internet access. Content includes a dealer locator, a vehicle support wizard that will walk the driver step-by-step through a number of symptom-specific troubleshooting scenarios, as well as driver assistance videos and downloadable vehicle technical information.

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Rolf Lockwood is editor emeritus of Today's Trucking and a regular contributor to Trucknews.com.

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