MOSSVILLE, Ill. — Caterpillar on-highway engines have earned high marks from conventional diesel customers, as measured by a J.D. Power and Associates medium duty truck engine market study.
The Caterpillar 3126E mid-range engine recently received the highest scores in three of four conventional diesel engine performance categories analyzed in the J.D. Power and Associates 2002 Medium Duty Truck Engine Customer Satisfaction Study. The engine was ranked above average in all four categories, and also performed well in the overall satisfaction measurement.
The study, in which interviews were conducted with 2,253 owners of Class 5, 6 and 7 medium duty vehicles, measured such criteria as engine quality and reliability, performance and controls, noise and vibration, and fuel economy.
The 3126E was the only engine studied that scored above average in every category. Engine quality and reliability was the most important factor, accounting for more than half of the total impact on overall customer satisfaction.
"Continued recognition from our customers and J.D. Power and Associates is a gratifying reflection of our dedication to technology and product quality," says Jim McReynolds, general manager, Caterpillar On-Highway Engine Department. "We remain committed to continuous improvement as we introduce our new engines with ACERT technology."
For more information visit www.cat.com.
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