KIRKLAND, Wash. — Kenworth has won the J.D. Power and Associates awards for best customer satisfaction in the heavy-duty over-the-road and vocational segments, the company announced.
The awards were determined based on customer satisfaction with: vehicle performance; quality; warranty; and total cost of ownership. The study centered around interviews with customers of primarily 2006 model year Class 8 trucks.
This year marks the fourth consecutive year Kenworth has won the over-the-road category and the second year in a row for the vocational award.
“Kenworth is extremely honoured to receive both 2008 Heavy-Duty product awards presented by J.D. Power and Associates,” said Bob Christensen, Kenworth general manager and PACCAR vice-president. “Kenworth employees and dealers provide The World’s Best products and recognition like these awards certainly confirms their work is well-received by customers.”
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