KIRKLAND, Wash. — Kenworth has ranked highest in two categories of the J.D. Power and Associates Medium-Duty Truck Study.
The company achieved the highest ranking in customer satisfaction among truck owners in the medium-duty conventional truck segment and medium-duty dealer service segment, according to the survey. The latest awards bring Kenworth’s total to five this year in the heavy- and medium-duty truck categories.
On the heavy-duty side, Kenworth received top honours in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery and Dealer Service segments.
“Kenworth is honoured to receive the 2005 medium-duty conventional truck segment and dealer service awards presented by J.D. Power and Associates,” said Bob Christensen, Kenworth general manager and PACCAR vice-president. “Kenworth employees and dealers share in this significant accomplishment and take great pride in providing and supporting the World’s Best medium-duty products.”
The study is based on interviews with nearly 1,400 primary maintainers of medium-duty trucks. Customers are surveyed on categories including vehicle quality, cab interior, exterior design and styling, transmission, engine and ride, handling and braking.
“The outstanding performance, affordability and durability of the Kenworth T300 medium-duty conventional model plays a major role in satisfying customers by enabling them to achieve success in a diversity of medium duty applications,” said Christensen. The Kenworth T300 is available in Class 6 and Class 7 configurations as a straight truck or tractor and is popular with beverage and food haulers, fire departments, towing and recovery operators, propane and fuel fleets, general construction and landscape firms, and dry, refrigerated and side-curtain van operations.
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