Mack has launched ‘Complete Care’, a preventive-maintenance and inspection plan that’s said to promote ‘compliance, safety and accountability’ (CSA) while keeping customers’ trucks in top running condition.
Value is enhanced by the convenience of appointment scheduling. Complete Care customers simply contact Mack OneCall, the company’s round-the-clock customer support network, to schedule their next service. The new service plan is recognized nationwide and redeemable at any authorized Mack dealer in the U.S. and Canada.
The program can be bundled into the price of a new truck at the time of purchase or can be bought separately within the first nine months after delivery. Ask for quotes on custom plans for 36, 48 and 60 months.
Complete Care is offered as part of the Bulldog Asset Protection component of Mack Pedigree Uptime Protection, an integrated suite of aftermarket aids.
Customers also have access to complete vehicle service history reporting through MVASIST, Mack’s web-based service-management system that allows fleet managers and service providers to work together in real time to expedite repairs. It’s been a no-charge option on new Macks delivered since Jan. 1, 2012. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status, and manage repair expenses.
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