Mack plugs in to new service technology

LEHIGH VALLEY, Pa. — Mack Trucks has introduced a new process called MVASIST to provide customers with faster, more accurate service estimates and write-ups when their trucks need service.

MVASIST is an internet application that simplifies the first step of the service process by providing the service writer with integrated fleet and manufacturer information.

MVASIST is fully integrated into Mack systems to give service writers at dealerships instant access to parts information, service bulletins and MVPreferred customer specific parts pricing. This information is based on the individual vehicle identification number (VIN) and a customized fleet profile.

The program creates a comprehensive and accurate estimate, including related service operations, parts, labor, shop supplies, waste disposal fees and taxes. It also incorporates pricing for fleets that participate in Mack’s MVPreferred parts program. In addition, the estimate and service information is available online for fleet managers to review and approve.

"Our customers told us they wanted a more precise estimate of charges upfront and they want the estimate to match the invoice at the end of the repair,” said Dave Albert, Mack customer satisfaction marketing manager. “MVASIST directly addresses these two common requests by providing dealership service personnel with an intelligent, integrated write-up process that pulls vehicle specific parts and service information so service personnel can more accurately estimate the costs and the labor needed to complete the job.”

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