Mack, Volvo Improve Uptime

QR codes speed service response times

Both Mack and Volvo have announced that all their new trucks will soon feature a unique QR code to speed service response times and improve customer uptime. QR codes, standing for ‘quick response’, are matrix bar codes that supply rapid retrieval of information when scanned by a tablet or other mobile device.

Starting in April, the two truck-makers will install QR codes on every vehicle’s doorframe during the manufacturing process. When the truck arrives at the dealership service advisors scan its unique code, allowing rapid access to the truck’s VIN, owner information, and dealer service history. That automatically launches Mack’s service management system powered by MVASIST, or Volvo’s equivalent ASIST tool. This electronic process eliminates the potential for errors that can occur with paper-based service write-ups.

The service advisor can also launch required inspections through the mobile device used for the initial scan, saving technicians time in completing and accurately documenting inspections.

The MVASIST/ASIST platforms allow customers to communicate with the dealer, initiate repairs, access their service history, approve and monitor repair status, and manage repair expenses online. It also offers the option to proactively plan and schedule routine inspections and service.

Mack and Volvo are currently working with dealers to retrofit QR codes on existing trucks.

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