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#MATS: Navistar launches new customer support program

LOUISVILLE, Ky. -- Customers choosing International ProStar+ trucks with MaxxForce engines will soon have improved support in the field.


LOUISVILLE, Ky. — Customers choosing International ProStar+ trucks with MaxxForce engines will soon have improved support in the field.

Navistar announced OnCommand Connection at the Mid-America Trucking Show, a new support program that provides truck operators with visibility to important vehicle information while the truck is on the road.

OnCommand Connection uses truck performance data to proactively identify and anticipate issues requiring maintenance, officials announced.

“We created OnCommand Connection to help convert unscheduled maintenance into scheduled maintenance so customers can keep trucks on the road,” said Phyllis Cochran, president, Navistar Parts.

OnCommand Connection consists of a device mounted onto the vehicle, which detects engine events and service requirements and notifies the Navistar OnCommand Customer Support Center. The owner is then alerted to the problem and advised on where the required parts are available.

“OnCommand Connection will give our repair advocates a jump start by proactively detecting maintenance and service needs,” said Vaughn Allen, vice-president, Navistar Global Service. “Ultimately, this service will lead to greater support and vehicle uptime for International customers.”

The new system is being tested by fleets and will be rolled out with 2013 model year International ProStar+s. The first two years are free, with the option to continue with the service on a subscription basis.


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