DENTON, Tex. — For the second time in three years, Peterbilt has topped the rankings of J.D. Power and Associates Medium-Duty Truck Customer Satisfaction Study in the conventional segment.
“Our medium-duty vehicles consistently exceed customer expectations in a wide variety of configurations and applications,” says Nick Panza, Peterbilt general manager and Paccar vice-president. “We are delighted that once again this superior level of customer satisfaction has also been reflected in the J.D. Power and Associates study — the industry’s benchmark for customer satisfaction.”
The study is based on interviews with more than 2,000 owner/operators and fleet managers of two-year-old medium-duty trucks. The study analyzes customer satisfaction in five main areas: vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty.
“We are particularly pleased that our key medium-duty product, the Model 330, rated high in areas of importance to our customers, including vehicle performance, vehicle downtime, drivetrain, and design and styling,” adds Panza.
Peterbilt introduced the Model 330 — available in Class 6 and 7 truck and tractor configurations — in 1994. The vehicle’s versatility make it well suited for a wide variety of applications, including, pickup-and-delivery, beverage, municipal, dump, fire and rescue, crane, mixer, refuse and utility.
It features a lightweight all-aluminum, corrosion-resistant cab with a one-piece aluminum roof. The sloped hood — which opens a full 90 degrees for easy engine access — provides excellent visibility from the high-comfort, ergonomically designed cab.
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