Thermo King offers remote monitoring, roadside support
Thermo King has opened a Remote Operating Center (ROC) to support its refrigeration units in the field.
The system provides 24/7 roadside assistance for transport refrigeration units (TRUs), as well as remote monitoring, and predictive analytics that predict failures days or weeks before the occur, the company claims.
“Putting older units on the road doesn’t have to feel like a game of roulette anymore. Our new data-enabled and predictive analytic technologies can help reduce unplanned downtime,” said Bob Roberts, technical operations, Thermo King Americas. “Behind that technology is a team of Thermo King experts to assess alarms, take corrective actions remotely, or guide drivers through remediation steps to get them back on the road and to their homes sooner.”
Alerts are color-coded so fleets know at a glance which issues require immediate attention. In the case of red alerts, drivers are directed to the nearest Thermo King dealer location.
More can be found here.
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