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Volvo, Mack to waive shipping costs on emergency parts (February 11, 2008)

GREENSBORO, N.C. -- Volvo Trucks North America and Mack Trucks are launching a new program that will eliminate frei...


GREENSBORO, N.C. — Volvo Trucks North America and Mack Trucks are launching a new program that will eliminate freight charges for most emergency replacement parts, the companies have announced.

The program will be launched in Canada at the end of March. If a part is not available at a local Volvo or Mack dealership, but is available within the companies parts distribution centers, the part will be shipped overnight to the dealer at no cost to the customer.

Parts can also be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, the companies announced. Oversized parts weighing more than 150 lbs are shipped via LTL carrier, again with no freight charges to the customer, the companies announced.

“Volvo’s goal is to have better than 90% over-the-counter parts availability at its dealers,” said Joy Johnson, director of parts support for Volvo. “If the part is not at the dealer, but is in our industry-leading PDC network, it will be shipped overnight with no freight charge for the customer.”

“Mack customers have the right to expect our dealers to have in stock the same genuine parts used to assemble their trucks,” added Chris Gossler, director of parts sales for Mack. “This program eliminates customer freight costs associated with getting an emergency part, on the off chance the part is not in stock.”


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